FAQs

1. How can I place an order?

You can browse our products online, add items to your cart, and checkout securely through our website.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options at checkout.

3. How long does delivery take?

We offer free standard shipping within the UK, which usually takes 5–8 business days after processing.

4. Can I track my order?

Yes! Once your order ships, we will send you a tracking number via email so you can monitor your delivery status.

5. What is your return policy?

You can return most items within 14 days of receipt if they are unused and in original condition. Please see our Return & Refund Policy for full details.

6. How do I contact customer service?

You can reach us by phone at 02086940793 or email at epichausshop@gmail.com during our business hours.

7. Do you ship internationally?

Currently, we only ship within the United Kingdom.

8. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order details so we can assist you with an exchange or refund.